Peak Performers has partnered with an Oklahoma State Agency to assist in their search for an onsite Call Center Specialist in Oklahoma City, OK. In this position, you will be responsible for placing a high volume of outbound calls, as well as taking inbound calls, ensuring member satisfaction through effective communication, timely resolution of inquiries, and accurate documentation. 

Major duties

• Placing a high volume of outbound phone calls to Medicare members with upcoming plan changes. 
• Ensure all calls are tracked appropriately using the call center tracking application with accurate reporting of agent states in real-time.
• Adhere to HIPAA regulations to protect the privacy and confidentiality of member information, completing all required compliance training. 
• Provide efficient and knowledgeable responses to member inquiries, ensuring calls are resolved effectively and documented appropriately.
• Adhere to designated work schedules and break times to ensure optimal coverage and service delivery. 
• Prepare and manage workflow referrals, ensuring timely follow-up and resolution of issues. 
• Support additional tasks and projects as required, demonstrating flexibility and teamwork. 
• Other duties may be assigned as needed.

What are we looking for?

• One year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience.

Exciting Opportunity Details

• Rate: $24.72/hour

• W2 Contract

• Worksite Location: Onsite in Oklahome City, OK

• 3-6 month contract with opportunity for extension

The Peak Performers difference

• Excellent medical health, dental & vision insurance at 60 days

• Our employees may choose to participate in a 403(b) retirement plan

• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement

• We pay weekly through direct deposit

• In business since 1994 and thousands of job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
 
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

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