Our staffing partner has partnered with a state education agency to assist in their search for a Product Support Analyst 3. In this remote position, you will serve as the Product Owner for the migration of a critical student data application to its next-generation platform, leading product ownership, project management, business analysis, testing, documentation, vendor coordination, and implementation activities.
Major duties

• Serve as Product Owner for the migration of the Unique ID (UID) application from version 11 to the 2026 platform, overseeing requirements, prioritization, planning, and solution delivery.
• Lead project planning, coordination, and execution while managing timelines, priorities, risks, dependencies, milestones, and deliverables across multiple stakeholders.
• Act as a primary business liaison between internal stakeholders, development teams, leadership, and the third-party vendor, facilitating communication and issue resolution.
• Develop a thorough understanding of current UID functionality, business processes, and stakeholder needs; identify opportunities for modernization, process improvement, and increased efficiency.
• Create and maintain user stories, acceptance criteria, workflows, requirements, business process documentation, operational procedures, and other product management artifacts.
• Coordinate system integration testing, user acceptance testing (UAT), production-readiness activities, and go-live assessments to verify that functionality meets business requirements and acceptance criteria.
• Document, prioritize, and track defects through resolution while ensuring testing addresses critical business processes and scenarios.
• Support post-implementation stabilization and collaborate with stakeholders and technical teams to resolve issues efficiently.
• Document current-state and future-state processes and system functionality, ensuring materials are accurate, complete, and aligned with established standards.
• Develop knowledge-transfer materials and support training and onboarding activities for internal teams and stakeholders.
• Provide regular project status updates, identify potential issues, and recommend mitigation strategies to support successful project delivery.

What are we looking for?

• 8+ years of experience in Product Ownership, including managing requirements, prioritization, and solution delivery.
• 8+ years of Project Management experience overseeing complex projects involving multiple stakeholders, timelines, and deliverables.
• 8+ years of experience with software documentation, including documenting software issues, release notes, technical guides, business processes, or related materials.
• 8+ years of experience coordinating activities, deliverables, and issue-resolution efforts with external vendors.
• 8+ years of experience collaborating effectively with cross-functional teams, with excellent verbal and written communication skills.
• 8+ years of experience demonstrating strong attention to detail and accuracy in documentation and project-related tasks.
• 8+ years of experience providing training and support to team members.
• 8+ years of customer service experience with strong stakeholder communication skills.
• Preferred: 8+ years of LEA- or vendor-level experience working with the Texas Student Data System (TSDS) and its data collections.
• Preferred: 8+ years of technical writing experience creating clear, concise, and comprehensive technical documentation.

Exciting Opportunity Details

• Rate: $65.00/hr
• W2 Contract
• Contract Dates: 10 months
• Worksite Location: 100% Remote

The staffing partner difference

• Excellent medical health, dental & vision insurance at 60 days
• Employees may choose to participate in a 403(b) retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• Weekly pay through direct deposit
• In business since 1994 with thousands of successful job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants must possess work authorization that does not require sponsorship for a visa now or in the future.We are an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

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